Ventnor Brewery
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Ventnor Brewery
Good Health Since 1840

Isle of wight

We have provided several convenient ways for you to order from this website. Visit our E-Shop and select your items for purchase. Each time you add an item to the shopping basket you will be shown a list of purchases. To add more, just click on Continue Shopping.

When your purchases are complete you can either:
  • Phone your order through on +44 (0) 1983 856161
  • FAX your order through on +44 (0) 1983 856404
  • Fill in your customer details and order online.

Terms and Conditions of Sale

DELIVERY SERVICE: Orders are dispatched within 3 working days via our dedicated carrier.

Postage & Packing Charges / Carriage inc. VAT UK only
UK Delivery £9.00 per package.
Rest of the World please contact

PRICING DISCLAIMER: The prices listed on this Web site are updated daily and are subject to change without notice. While we take great care to ensure the accuracy of these prices, we cannot be held liable for any pricing errors.

AVAILABILTY: Please note that all products on this website are available to us at time of update unless stated otherwise. Our website is updated daily. If a product is not in stock or not available for any reason we will contact you to let you know the expected delivery date and give you the opportunity to change or cancel your order.

PAYMENT TERMS: Payment is to be made in GBP. Payment is accepted by online transactions through our secure server 24 hours per day. Your order will be confirmed with an order number by e-mail and a transaction number. Your order will be processed during normal office hours: Monday to Friday 9am till 5pm. If you wish to place and pay for an order by other means please contact us directly by e-mail at [email protected] or fax on +44 (0) 1983 856404 with the details.
When paying by credit or debit card, the 'billing address' information on your order must be the same as your credit card billing information. If this information does not agree completely, we will need to confirm with the billing contact.

TAXES: Tax Is charged at 17.5% rate for standard rated goods where applicable.

WARRANTIES: All products are supplied with the manufacturer's standard warranty. No other warranties are expressed or implied.

Delivery Discrepancies - Ventnor Brewery must be notified of all delivery discrepancies within 7 days of receipt of order. Damaged Goods - All deliveries received in a damaged condition be must notified to Ventnor Brewery within 3 days of receipt of goods. Otherwise a replacement cannot be made

RETURNS & EXCHANGE POLICY: No product may be returned without completing a returns form, which will be supplied on request. Products returned without a return form will be refused. If you are not satisfied with your goods for any reason please return them within 7 days of delivery for replacement or refund. Returns must be in original condition and packaging stating reason for return. Worn or soiled items cannot be accepted. Goods may not be returned after 7 days unless proved to be faulty. The purchase price of products returned in original condition will be refunded via the same method of payment as selected on your order. Shipping and handling charges are not refundable except in the case where goods are proven to be faulty.

In the case where goods are replaced more than once (for example with a different size ) the customer may be liable for the additional shipping costs but will be notified in advance.

Please phone +44 (0) 1983 856161 for a returns note number. Please have the original invoice number available.

CANCELLATIONS AND TRANSFERS: You may cancel your order for any reason at any time prior to shipment. Once your order ships, it will be subject to the Returns Policy. If you refuse your shipment, you will be given a full credit for the return of any goods. This offer does not include the cost of returning the goods.

CUSTOMER SUPPORT, SERVICE & COMPLAINTS: We aim to provide our customers with the highest standard of service possible and will deal with any queries or complaints in the fairest manner at all times whilst observing customer confidentiality. We will handle all queries and complaints within 7 days of notification.

LEGAL STATEMENT: By placing your order, you agree to all the policies, terms, and conditions published throughout this website.

'Your statutory rights are not affected'

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